Lucas County Health Center CEO Brian Sims gave the LCHC Board of Trustees a Strategic planning update at the Hospital Board meeting July 30.
There are four main areas of focus in strategic planning for LCHC including the patient experience, the provider experience, the employee experience, and financial stability.
There is one main goal for each focus area and the goal for the first area, the patient experience, is to improve and align quality outcomes with the patient’s perception of care.
Sims explained that even though LCHC was presented with an award recognizing it as one of the 20 best Critical Access Hospitals for quality care in the nation this past spring, that its patients’ perception of the care it provides doesn’t always much up with the quality of care provided.
“The fact is, we provide the best care around of any hospital in our area. We’re working to change the patient’s perception of the quality of care we provide so that it equals the quality of care provided,” Sims said.
For the patient experience focus area, each patient at LCHC is asked to rate the hospital. A company called Press-Ganey sends out questionnaires to all those who have been patients at LCHC and through these questionnaires they rate the hospital on a scale from one to 10 for each question with one being the lowest rating and 10 being the highest.
Sims said that in 2019, a total of 80.6 percent of LCHC’s patients rated LCHC with a nine or 10 rating overall, which is called a top box score. The 80.6 percent number is also higher than the Critical Access Hospital (CAH) average of 76.5 percent.
Sims pointed out that the number of patients that have rated LCHC with a nine or 10 overall rating has increased each year over the last three years from 70.4 percent in 2016-17, 74.8 percent in 2017-18 and 80.6 percent in 2018-19. This is also showing that LCHC is moving closer towards attaining its goal for patient experience.
Read the August 6, 2019 edition of the Chariton Leader for the rest of the story.